Recent Posts

Rising from the Ashes: SERVPRO® of Shelton, Naugatuck's Compassionate Approach to Fire Damage Restoration

5/20/2024 (Permalink)


In the aftermath of a fire, the devastation can be overwhelming. Beyond the charred remains lie memories, possessions, and a sense of security upended. But amidst the chaos, there's hope – hope in the form of our fire damage restoration services. In this blog post, we'll explore how our expertise, dedication, and compassion help homeowners navigate the challenging journey of fire damage recovery.

Assessment and Planning:
The journey to recovery begins with a comprehensive assessment of the fire damage. Our trained technicians meticulously inspect the property, identifying areas of structural damage, smoke residue, and water damage from firefighting efforts. With this information in hand, we develop a customized restoration plan tailored to the specific needs of each homeowner.

Smoke and Soot Removal:
One of the most challenging aspects of fire damage restoration is the removal of smoke and soot residues. These microscopic particles can penetrate deep into building materials, leaving behind foul odors and unsightly stains. We employ advanced techniques and equipment to effectively remove smoke and soot from surfaces, ensuring a thorough cleanup and eliminating lingering odors.

Water Damage Mitigation:
In many fire damage scenarios, water damage is also a significant concern due to the water used to extinguish the flames. Our team is equipped to handle water extraction, drying, and dehumidification to prevent further damage and mold growth. Our goal is to restore the property to its pre-fire condition as quickly and efficiently as possible, minimizing downtime and disruption for homeowners.

Structural Repairs and Reconstruction:
Once the immediate threats have been addressed, our team turns its attention to structural repairs and reconstruction. Our skilled technicians work tirelessly to rebuild damaged areas, from repairing walls and roofs to replacing flooring and cabinetry. With a meticulous attention to detail and a commitment to quality craftsmanship, we restore properties to their former glory.

Support and Compassion:
Throughout the fire damage restoration process, we provides more than just technical expertise – we offer support and compassion to homeowners in their time of need. We understand the emotional toll that a fire can take, and we're here to guide homeowners through every step of the recovery process. 


When fire strikes, our franchise is here to help homeowners rise from the ashes. With our comprehensive fire damage restoration services, we mitigate damage, restore properties, and bring peace of mind to homeowners in their time of need. If you've experienced a fire, don't despair – let us be your partner in rebuilding and renewal. Together, we'll navigate the challenges of fire damage recovery and emerge stronger on the other side.

Round the Clock Service Available Because Disasters Don't Wait

8/23/2023 (Permalink)

Many of our clients are commercial property owners. When you own a business in Connecticut, you cant afford to shut your doors for any length of time. If your building suffers from water, mold or fire damage, a quick response and timely restoration is necessary. 

We know that you can't afford to wait around for a water restoration company to call you back and "try to get there by the end of the week". If your business has been damaged, you need help and you need it now. That's why at SERVPRO of Shelton, Naugatuck, we have a crew on call 24-7. If you have an emergency, we will be there asap - even if it's at night or on the weekend. We are part of the community and here to help. If you are reading this because your business is flooded, call us now for immediate service. 

Water, Fire and Mold Restoration for Your Commercial Property

8/23/2023 (Permalink)

When you own a business, you know the unexpected can occur. While you can't control everything that happens, you can have a plan in place for most events. Having a commercial restoration company on standby helps businesses to control the impact of fire damage and water damage.

When looking for a restoration company, keep the following criteria in mind. 

EFFICIENCY:  The key to getting back in business is swift action. Look for a company that has the staff and experience to get your business up amd running quickly.  You can't afford to be dealing with a slow moving restoration company. 

AVAILABILITY:  Does the company have staff on call during the weekends and on holidays?  What about nights? The company you hire needs to be ready to respond no matter what time and what day.

COMMUNICATION:  Is there a contact person you will have access to throughout the restoration process? Because of the resulting disturbances that come with damages resulting from flooding, leaks, and fire outbreaks, easy communication is key. 

SERVPRO of Shelton, Naugatuck is the areas leading commercial property damage restoration company for a reason. We are first to respond, our production managers are always available to answer questions- whether short or long, and we know that time is of the essence when getting your business back up and running. Give us a call to discuss how we can help. 

Water Damage Restoration for Commercial Properties

8/7/2023 (Permalink)

When you own a business, you know the unexpected can occur. While you can't control everything that happens, you can have a plan in place for most events. Having a commercial restoration company on standby helps businesses to control the impact of fire damage and water damage.

When looking for a restoration company, keep the following criteria in mind. 

EFFICIENCY:  The key to getting back in business is swift action. Look for a company that has the staff and experience to get your business up amd running quickly.  You can't afford to be dealing with a slow moving restoration company. 

AVAILABILITY:  Does the company have staff on call during the weekends and on holidays?  What about nights? The company you hire needs to be ready to respond no matter what time and what day.

COMMUNICATION:  Is there a contact person you will have access to throughout the restoration process?Because of the resulting disturbances that come with damages resulting from flooding, leaks, and fire outbreaks, easy communication is key. 

SERVPRO of Shelton, Naugatuck is the areas leading commercial property damage restoration company for a reason. We are first to respond, our production managers are always available to answer questions- whether short or long, and we know that time is of the essence when getting your business back up and running. Give us a call to discuss how we can help. 

The time to prepare for a hurricane is now!

7/28/2023 (Permalink)

It’s almost August and we are getting ready for the tropical storms and hurricanes that cause significant wind and water damage here in the Naugatuck Valley.

With a few more months of hurricane season ahead of us, take the time now to prepare for the next storm. 

Before the Hurricane:

  • Create or Replenish Your Emergency Kit. Ready.gov recommends these items for every household. 
  • Find out whether your property is flood-prone due to its elevation level and consider flood insurance if you are at risk.
  • Store copies of important documents, such as proof of ownership of any property and identification, as well as insurance policy information in your emergency kit.
  • Back up the data on your electronic devices to ensure it’s secure if your computer or other devices are damaged during the hurricane. 

Get your property ready:

  • Secure your roof. Check your roof for any loose shingles 
  • Maintain gutters and downspouts. Clean your gutters and downspouts regularly to prevent clogs. 
  • Secure your windows. For homes in CT, Installing plywood is a good temporary protection for your windows. 
  • Trim trees and shrubs. Loose branches in your yard (and neighborhood) could be struck by powerful winds during a storm, damaging your house. 
  • Secure loose objects. Your yard may also host objects that could become projectiles in high winds. Bring loose objects such as potted plants and lawn furniture inside and tie down larger items- such as trampolines and swingsets. 
  • Charge your cell phone to have a full battery if the power goes out.
  • Turn your refrigerator to the coldest setting so that food lasts longer during a power outage.
  • Take a trip to the gas station and fill up your cars as well as emergency fuel for your generator.

After the Hurricane

  • Be cautious of floodwater:  it may also can contain contaminants, dangerous debris or downed power lines.
  • Contact your insurance company for assistance and take pictures of damaged property.
  • Don’t touch wet electrical equipment
  • Throw out food that has been exposed to floodwaters or have not been maintained at a proper temperature. When in doubt, throw it out.
  • Don’t drink tap water if you’re not sure it’s safe.

SERVPRO of Shelton, Naugatuck specializes in storm damage clean-up.

Our 24 hour Emergency Services Team is ready to come board up or tarp up your damaged home or business. From water damage restoration to rebuilding your home after the storm, we are THE team to call after a hurricane damages your home. 

How long will it take to dry out my house?

7/10/2023 (Permalink)

It's the question on everybody's mind when the SERVPRO team is called to your home after a water damage. And it seems like it should be an easy answer however there are a number of variables that can affect how quickly the restoration of your home will take. 

When our team arrives at your home, we begin to document the cause of water damage, the extent of damage, and all surfaces involved. We then formulate a water damage restoration plan using a software program that is designed determine the number of air movers, air scrubbers and dehumidifiers are required to begin the drying process.

Of course, our team knows that there is more to this work than technical specs and we don't completely rely on a computer system. Our property managers utilize their decades of experience restoring homes and businesses after water damage in determining a treatment plan. 

So, to answer the question - when will it be dry? On average, a typical house will be dry in about four days, depending on the extent of the damage. For example, vacant homes usually have more severe damage and mold may have begun to grow before the water damage was discovered, necessitating more extensive treatment. 

We all want the restoration work to be done quickly and efficiently. Our crew works as a team to do the job right and allow you to go back to your normal routine as quickly as possible.

Smoke, Soot and Odor Removal After House Fires

8/2/2022 (Permalink)

Not only can the flames of a fire cause enormous damage, the ash, soot and smoke residue create a noxious environment in the home.

Both smoke and soot can create irritating odors, discolor walls or ceilings and cause breathing issues if there is a high concentration of ash left over. 

Even a small home fire can cause a great amount of damage due to soot and smoke damage. We have arrived at jobs where a small kitchen fire may have caused minimal structural damage, yet smoke has managed to permeate items throughout the home and soot has covered every surface of the home.  If you were to look at photos of a home with smoke damage, the damage doesn't appear substantial yet the clean up job is a big one.  

SERPVRO of Shelton, Naugatuck is IICRC Certified to restore your home after a fire. When called to a job, our crew members have the expertise and equipment to properly treat all surfaces of ash and soot. Because ash can reactive negatively to certain cleaning agents, possibly causing permanent damage and toxic fumes, this is not a job that can be done with store bought cleaning agents. We have a large production facility in which we clean and store personal belongings off site while the home restoration is ongoing.  

If you have a fire, there is no time to wait- give our team a call for a quick and expert response. 

How to Choose a Restoration Company

7/31/2022 (Permalink)

When you’ve had water or fire damage at your Oxford area home or business, your first step after the flooding has been stopped or fire is out will be to find a restoration company.

Unless you have a family member or friend who swears by a particular company that they’ve had experience with, you will find yourself typing in a internet search and trying to choose a company based on the results. 

We understand that it’s hard to pick a trustworthy company from the internet, especially when you may be in a state of distress and under a time constraint.  Internet ratings and reviews such as on Google and Facebook are a good way to see what kind of experience others in your community have had with a company. We also recommend that you make sure potential restoration company meets the following criteria:

  1. Choose Local. When your house has damage, it’s important that the company you hire is locally owned and operated. The last thing that you need during the restoration process is being out on hold by a customer service representative in another state. SERVPRO of Shelton, Naugatuck is locally owned and our office staff and technicians live here too. They understand the unique situation that you are in first hand. 
  2. Check Credentials. Make sure that the restoration company that you hire is fully licensed to do restoration and contracting work in the state of Connecticut. A certified restoration professional demonstrates that the company has received extensive training and is in good standing. The technicians on our staff are IICRC certified and skilled in using high-tech restoration equipment and employing advanced restoration methodologies.
  3. Use only an Insured Restoration Company. Insurance protects the technicians working onsite as well as you, the property owner. Any injuries to the homeowner or workers that result from the restoration process are covered by general liability insurance. Damage to the property itself that occurs as a consequence to the restoration work performed is also covered under the company’s insurance. 
  4. Inquire About the Companies Availability. When water disasters strike, such as in weather related flooding or frozen pipes, the damage is often widespread throughout the community. A small restoration company may not have the resources to respond to the job quickly and complete the work in an expedient manner. SERVPRO of Shelton, Naugatuck is available 24/7 and we have a large crew so when widespread damage occurs, we can meet ALL of our customers needs. 
  5. Ask for References. If you’d like to speak to a previous customer or two before hiring a restoration company, don’t be shy about asking for references. Choosing who to care for your home can be a big decision and having the assurance from somebody who has been in your situation can really help!

Toilet Overflows at Area Restaurants

7/21/2022 (Permalink)

The plumbing system in your busy restaurant receives a lot of wear and tear.

Because of the number of people filtering in and out of the bathrooms all day long, it is essential that you keep up with plumbing repairs and maintenance.

We know that water disasters can still occur despite being vigilant about the upkeep of your facility. If you do have a flood in your public bathroom, the clean up and restoration must be handled quickly and professionally so that your business continuity is minimally affected.

The time to call SERVPRO of Shelton, Naugatuck is immediately upon the discovery of a bathroom flood.

We understand time is of the essence in these situations and have crews ready to quickly respond to your call. Once we have removed any standing water, we examine the flooring. In a typical restaurant bathroom that has ceramic tile installed, the tiles and grout joints are water resistant when they are installed over plywood. However, any cracks make the tile and underlying subfloor vulnerable to water damage.

Oftentimes, the tile itself may not be damaged but the water will have penetrated the grouting, causing the subfloor to warp or expand. This can cause the tiles to break apart at the joints and come loose. To check for moisture under ceramic tiles, SERVPRO technicians use a non-penetrating meter.  It might be necessary to dry the floor from the bottom or to drill holes into the floor so we can adequately monitor the drying process.

SERVPRO of Shelton, Naugatuck wants to get your Oxford area eatery open for business as quickly as possible however our number one priority is doing the water damage restoration job right the first time so that you don’t experience any secondary problems, such as mold.

HVAC Causes Water Damage

7/16/2022 (Permalink)

Has an air conditioner leak causing water damage to your home? 

Air conditioners are known to leak – whether from a dirty filter, a malfunctioning pump, a cracked drain pan or even a damaged evaporator coil.  We’ve seen this cause significant water damage to New Haven area homes.  It can soak  sheetrock walls and ceilings as well as insulation and carpeting. 

If you have flooding from an A/C leak, your first course of action is to shut the unit off and call your serviceman to identify and repair the problem. Then, call SERVPRO of Shelton, Naugatuck to clean it up. When we receive your call, our office will send a team out to inspect the situation and immediately start the restoration work.  

To treat water damage caused by air conditioning units, our treatment plan will likely include water extractors to remove any standing water as well as water that has soaked into carpets and upholstery. We also treat water damage events with air movers and dehumidifiers to remove the moisture out of the air and expedite the drying process.  We use our floor mat extraction system to remove the moisture from wet wood and tile floors. This system utilizes a strong suction by use of mats, which are attached to a vacuum with hoses, allowing the vacuum to draw out moisture from underneath the floor. 

Our services include the removal of any damaged and unsalvageable materials such as wet sheetrock, flooring and damaged baseboards. Our building services team is CT licensed to rebuild the damaged portions of your home. This might include repairing and painting walls, installing new flooring or even a complete rebuild of your home if necessary.